Chet Lam 20 Years of Insomnia Live
Show Cancel & Refund Arrangement Announcement
“Chet Lam 20 Years of Insomnia Live” which was originally scheduled on 8 September 2023 at the Shouson Theatre, Hong Kong Arts Centre will now be rescheduled at the same venue, at the same time on 11 September 2023.
The Presenter has made the following ticketing arrangements:
I) For audiences who have purchased the Concert tickets and would like to continue watching the postponed Concert, the ticketing arrangement remains the same as previously announced as follows:-
(1) Audiences who have purchased and received the Concert tickets may keep the full ticket (intact with the ticket stubs) for admission to the postponed Concert, without the need to exchange tickets or go through any ticket exchange procedures.
(2) Audiences who have purchased tickets through Cityline but have not yet collected their tickets, should collect their tickets from the “Cityline Universal Ticket Dispensing Machine" before the date of the postponed Concert with the credit card used or the ticket redeem code issued at the time of purchase. The collected tickets can be directly used for admission to the postponed Concert. For locations and details of the “Cityline Universal Ticket Dispensing Machine", please refer to the website: https://www.cityline.com/Tdm.do?lang=en_US. Please pay attention to the opening hours before collecting the tickets.
___________________________________________________________________________
II) Audiences who cannot attend the Concert on the postponed date can choose to refund the purchased tickets. Please refer to the following ticket refund arrangements:
(A) Audiences who have purchased tickets through Cityline.
(B) Audiences who have purchased tickets through KK DAY/ FANS CLUB or Presenter.
_ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ _ _ __ _
(A) Audiences who have purchased tickets through Cityline:
Ticket buyer(s) who wish to receive a refund can do by making a request through Cityline within below period and subject to the following refund procedures. Please note that a refund based on the ticket value printed on the tickets (not including the customer service fee and courier charge) will be available upon the completion of refund procedures.
1) Refund Procedure for Tickets Purchased by Credit Card (VISA/MASTERCARD/AE/UPOP) and Digital Payments (BoC Pay / PayMe)
Please submit the current physical ticket(s) with the completed Refund Application Form (linked below) from 13 September 2023 to 27 September 2023 to Cityline Head Office by one of the following method:
(A) By post: Ticket buyer would be required to submit the current physical ticket(s) with the completed Refund Application Form to Cityline Head Office (Attn: Ticketing Office) before 27 September 2023 to process a refund. Any refund requests received after 27 September 2023 will not be processed. (Applicants agree that submission by post is at their sole risk and delivery charge is at their own cost.)
(B) In person: Ticket buyer would be required visit Cityline Head Office (Office Hour) before 27 September 2023 to submit the current physical ticket(s) with the completed Refund Application Form to process a refund. Any refund requests received after 27 September 2023 will not be processed.
A refund request will be sent to the Credit Card / Digital Payments Company after the refund application period. Refunds will be automatically deposited to the same Credit Card or Digital Payments used for ticket purchased for the event within 8 – 10 weeks (depends on the processing time of individual issuing bank). No refund in either cash or cheque will be made for tickets purchased by Credit Card or Digital Payments.
2) Refund Procedure for Tickets Purchased by Digital Payments (Alipay / Alipay HK / WeChat Pay / Octopus)
Refund in cash cheque will be made at the Cityline Head Office from 20 September 2023 to 4 October 2023 upon submission of a completed Refund Application Form with performance ticket(s). The ticket holder must sign to acknowledge receipt of the refund. Any refund requests received after 4 October 2023 will not be processed. No refund in cash will be made for tickets purchased by Digital Payments.
Cityline Head Office Address: Room A-D, 23/F, Legend Tower, 7 Shing Yip Street, Kwun Tong
Business Hours: Monday – Friday, 10am – 1pm, 2:30pm-5:30pm and closed on Saturdays, Sundays and Public Holidays
Click here to download Application Refund Form from Cityline website
_ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ _ _ __ _
(B) Audiences who have purchased tickets through KK DAY or PRESENTER:
Those who purchased concert tickets through KK Day or Presenter can apply for a refund from 18 - 22 September 2023 upon submission of a completed Refund Application Form with performance ticket(s). The ticket holder must sign to acknowledge receipt of the refund. Any refund requests received after 22 September 2023 will not be processed.
Refund Application Form will be available at the Live Nation office.
The refund will include the price of the ticket(s) only (excluding handling fees, administration fees and postage charges already collected at the time of ticket purchase/booking).
Should there be any enquiries, please call LIVE NATION on (852) 2989 9239 (Mon to Fri 10am to 7pm (except public holidays)) or email to info@livenation.hk.
LIVE NATION Address: Unit 4105-06, 41/F Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong
Business Hours: Monday – Friday, 10am – 1pm, 2:30pm-5:30pm and closed on Saturdays, Sundays and Public Holidays
_ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ __ _ _ __ _
(C) Audiences who have purchased tickets through FANS CLUB:
Those who purchased concert tickets through Fans Club can apply for a refund by directly contacting Major Pop through the methods below:
Email: info@majorpopart.com
Telephone: +852 6639 9903 (Whatsapp available)
Major Pop Address: G/F, 54 Sai Street, Sheung Wan, Hong Kong
Business Hours: Tue - Sun | 1:00 p.m - 7:00 p.m (Opens to Public)
_____________________________________________________________________________________
III) The Concert ticket will be considered as invalid and cannot be used for admission if any information on the ticket has been altered or deleted; or if the ticket is damaged, defaced, or incomplete; or if the ticket is found to be a counterfeit ticket.
Under the <<Theft Ordinance>>, making a fraudulent misrepresentation in the attempt to obtain a refund by deception or using forged tickets, can constitute a criminal offence and should not be tried.
IV) If the audience loses the Concert tickets, the promoter will not provide any arrangement for ticket reissuance or any compensation for the loss of Concert tickets.
V) The Presenter reserves the right to make the final decision on any dispute or controversy.
Should there be any enquiries, please call Cityline Customer Service Hotline on (852) 3761 6688 (Mon to Fri 10am to 7pm (except public holidays)) or email to cs@cityline.com for any inquired.