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[ ADMISSION NOTICE ]

j-hope Tour 'HOPE ON THE STAGE' in MACAU

Show Date: 17-18 May 2025 (Sat-Sun)
Venue: Galaxy Arena

Admission Times & Arrangement

Doors Open: 4:30PM
Entrance: Door A / D
Show Starts: 6:00PM

  • Door open time may be subject to change as the case may be.

VIP Admission Arrangement

VIP Standing Ticket Check Begins: 1:45PM
VIP Standing Admission: 3:00PM
VIP Seated Ticket Check Begins: 3:00PM
VIP Soundcheck: 4:00PM

  • All VIP ticket holders must follow the VIP admission schedule.
  • VIP Standing audience please may queue in the designated waiting area. Audience should queue up according to the Bay Number printed on each ticket. The order inside designated queueing area is sorted according to the audience's arrival time. Audience will be guided into the venue in the sequential order start from smaller bay in their respective standing zones.

Terms & Conditions for VIP Experience

  1. VIP gift will be distributed at admission, uncollected items will be forfeited.
  2. Refunds or exchanges are not allowed.
  3. Soundcheck Party attendees may stay inside the event hall after the session finishes.
  4. Latecomers will not allowed to enter the event hall.
  5. VIP experience event details are subject to change; please refer to Live Nation HK social media channels for the latest news and updates.

Official Merchandise Booth

Location: Galaxy Arena Merchandise, Door C
Operation Hours：
Open for public: 12:00PM - 4:00PM
Ticketholders only: 4:30PM – while supplies last

Terms and Conditions: 

  • Payment methods: Visa / Mastercard / JCB / WeChat / Alipay
  • Please bring your own shopping bag.
  • Exchange of defect products will be possible immediately after purchase. There will be no refunds or exchanges after you have left the merchandise booth. 

Admission Notice

Participants must comply to the following rules and regulations, anyone who fails to do so may be barred from entering, in which case the ticket fee would not be refunded.

  1. Age restriction: Aged 3 years or above for seated zone. For safety reasons, children under 1.4m of height and pregnant guests are not allowed in the standing area.
  2. Each ticket admits one person only. A valid original ticket must be provided for admission.
  3. All tickets are non-refundable and non-exchangeable.
  4. All tickets must purchase from official ticketing agents. Defaced, damaged, copied or otherwise altered tickets will not be entertained.
  5. No ticket scalping is allowed. Venue and the event organiser reserve the right to void any ticket if it is used, resold, shared or used for any commercial purposes or association.
  6. For audience who would like to re-enter the event hall, please have your concert admission ticket scanned by our staff at the exit before leaving the hall. Failure to do so may result in inability to re-enter the hall and no refunds shall be provided.
  7. Audience must undergo bag checks for their bags/backpacks before entering the venue. Handbags/backpacks larger than 50 X 50 X 25 cm, professional cameras, polaroid cameras, camcorder, GoPro cameras, detachable lens cameras, telephoto lenses, phone detachable lenses, tablets, laptops, selfie sticks, recording devices, telescope are prohibited from being brought into the performance venue. If any of these restricted items are found, all equipment including SD cards will be confiscated.
  8. Long umbrellas and folding chairs are not allowed in the concert.
  9. No outside food and beverage are allowed in the venue.
  10. No alcoholic beverages are allowed inside the venue.
  11. All drinks in bottle must have caps/lids removed before entering.
  12. No glass, aluminum cans, reusable bottles, thermos flasks and inflated objects that are lighter-than-air in any kinds of materials (i.e. balloons), hazardous materials, weapons, aerosol cans and any sharp objects is allowed inside the event hall.
  13. Fan banners/ signs must not be bigger than A3 size.
  14. Mobile phones and point-and-shoot cameras are allowed, but no flash photography.
  15. Smoking is prohibited in the venue.
  16. Possessing or using any illegal drugs is prohibited inside the venue.
  17. Selling or distributing unauthorized merchandise or other items is strictly prohibited within the venue.
  18. Possessing and using fireworks, pyro or laser device is prohibited.
  19. No remote-controlled aerial device or toy is allowed (e.g. model helicopters or drones).
  20. Patrons who throw objects on stage will be immediately ejected from the venue without refunds.
  21. Latecomers may only be admitted during a suitable break in the event.  However, admittance is not guaranteed due to lateness.
  22. No animals are permitted in the event hall except registered guide dogs upon obtaining prior written consent of the venue.
  23. The ticket holder agrees to abide by the applicable rules and regulations of the venue, event organiser and the official ticketing agent, as amended from time to time without notice, and use of this ticket by the ticket holder shall be deemed as express acceptance of same.
  24.  Galaxy Arena as the venue provider cannot guarantee the participant’s view is totally free from any obstruction during an event.
  25. The Venetian Macao and the event organiser reserve the right to have the final decision in case of any disputes.
  26. If there is any inconsistency or ambiguity between the English version and the Chinese version of this Notice, the English version shall prevail.