Event Cancellation Notice and Ticket Refund Arrangement:
RUEL ‘FREE TIME WORLD TOUR’ HONG KONG
Due to coronavirus concerns, we regret to announce the cancellation of RUEL ‘FREE TIME WORLD TOUR’ HONG KONG on September 20, 2020 at Music Zone @ E-max.
Full refunds inclusive of ticket price, handling fee and courier fee (if applicable) will be available from Cityline starting May 11, 2020. For refund details, please see below:
Tickets Purchased by Credit Card:
Full refund will be automatically deposited to the same Credit Card used for ticket purchased for the event. No refund in either cash or cheque will be made for tickets purchased by Credit Card.
Tickets Purchased by Cash:
Please bring along the physical ticket(s) to the Cityline Head Office during business hours for the period May 11, 2020 to June 10, 2020 (except Saturday, Sunday and Public Holiday) to process a refund.
Cityline Head Office Address : 23/F Legend Tower, 7 Shing Yip Street, Kwun Tong
Business Hours : Monday - Friday, 10am - 1pm, 2:30pm - 6pm and closed on Saturdays, Sundays and Public Holidays
A refund in cash cheque will be made at the Cityline Head Office upon submission of a completed
Refund Application Form with match ticket(s). The ticket holder must sign to acknowledge receipt of the refund. Any refund requests received after June 10, 2020 will not be processed.
Should there be any enquiries, please call Cityline Customer Service Hotline on (852) 2314 4228 (10am-8pm) or email to email@example.com.
We apologize for any inconvenience caused and RUEL would like to assure fans that he hopes to return at a later date in 2021.
Thank you for your understanding.